GUM® 60-Day Satisfaction Guarantee

At Sunstar Americas, Inc. (“Sunstar”), we stand behind our products and quality controls.  If for any reason you are not satisfied with a GUM® product you purchased from one of our authorized sellers, we want to make it right.   Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the GUM® 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized Internet sites.  The Guarantee is also limited to the original, end-user purchaser.

How To Claim The Guarantee 

To submit a Guarantee request, please call Customer Relations at 888-777-3101 and have information available regarding where and when you purchased your GUM® product.  If your request is approved, you will then need to mail your product, a proof of purchase, and your Guarantee Approval Number to:

Sunstar Americas, Inc.

301 E. Central Road

Schaumburg, IL 60195

USA

Attn: Customer Service

You must submit your Guarantee request within sixty (60) days of the date of purchase.  Sunstar will provide you with a pre-paid shipping label to facilitate the return of your product free of charge.

Guarantee Guidelines

Sunstar reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the GUM® 60-Day Satisfaction Guarantee.

If you have any questions regarding whether a seller is an authorized seller of GUM® products, please contact us at 888-777-3101.