Frequently Asked Questions
We understand you may have questions about our products. To help you, we have answered the most commonly asked questions. Please read through these to find the information you need. If you have any other questions, don't hesitate to contact us.
We’re committed to improving overall health mouth by mouth, and we take the safety of our ingredients very seriously. Out of our 18 GUM® interdental products, 3 contain PTFE, a type of PFAS: GUM® Comfort Slide Floss, GUM® Comfort Slide Flossers, and GUM® Eez-Thru® Floss.
Please rest assured that all GUM® brand products, including our PTFE products, meet U.S. FDA regulations and undergo rigorous testing to ensure they’re safe and effective. We’re committed to providing high-quality oral care solutions you can trust.
Every mouth is different, and some users prefer PTFE products for reaching very tight interdental spaces to maintain a thorough oral care routine. That’s why we still offer floss and flossers with PTFE (found in GUM® Comfort Slide and GUM® Eez-Thru®), as they provide clinical benefits for those specific needs.
Interdental cleaning plays a crucial role in improving both oral and general health. It’s important to us that you have a wide range of options to choose from. We also offer a complete line of PTFE-free floss, interdental brushes, and dental picks to support your oral health journey.
If you’re looking for PTFE-free floss products, we recommend our GUM® Professional Clean, GUM® Advanced Care, and GUM® Twisted Mint™ Flosser Picks.
At Sunstar Americas, Inc. (“Sunstar”), we stand behind our products and quality controls. If for any reason you are not satisfied with a GUM® product you purchased from one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the GUM® 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized Internet sites.
How To Claim The Guarantee
To submit a Guarantee request, please call Customer Relations at 888-777-3101 and have information available regarding where and when you purchased your GUM® product. If your request is approved, you will then need to mail your product, a proof of purchase, and your Guarantee Approval Number to:
Sunstar Americas, Inc.
301 E. Central Road
Schaumburg, IL 60195
Attn: Customer Service
You must submit your Guarantee request within sixty (60) days of the date of purchase. Sunstar will provide you with a pre-paid shipping label to facilitate the return of your product free of charge.
Guarantee Guidelines
Sunstar reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the GUM® 60-Day Satisfaction Guarantee.
If you have any questions regarding whether a seller is an authorized seller of GUM® products, please contact us at 888-777-3101.
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