Frequently Asked Questions GUM® SONIC Toothbrushes
GUM SONIC Toothbrushes characteristics
Usage
Yes, GUM SONIC DAILY head can be used with GUM SONIC SENSITIVE handle and other way around. GUM SONIC DAILY toothbrush is also available in two colors (white and black), with completely interchangeable heads and handles.
We have recently introduced GUM SONIC SENSITIVE toothbrush with ultra soft bristles which was specifically designed for sensitive teeth and gums. It delivers an ultra gentle, yet effective clean.
Apply a small amount of toothpaste on the brush head. Insert the brush head inside the mouth. Turn on the brush pressing at the upper central button. Use the same brushing technique as with a manual toothbrush without applying any additional force.
GUM SONIC toothbrushes were not designed for children under 3 years old. Keep reach out of children. Small parts represent a choking hazard. For children 3 years and older, use under adult supervision only.
Recharging
No, GUM SONIC toothbrushes are functionning with 1 AAA alkaline battery. They don't need any charging station. Only one battery needs to be replaced.
Yes, you can. However, please be aware that each battery is different. We can only guaranty long lasting usage - up to 3 months[3] with battery that was provided together with a toothbrush.
Only 1 AAA alkaline battery is needed forr GUM SONIC toothbrushes.
If used with battery provided together with GUM SONIC toothbrush, product performance lasts up to 3 months[3]. Using another battery may impact this duration.
1 Energizer® AAA alkaline battery is provided together with GUM SONIC battery toothbrushes. Energizer® is a registered trademark of Energizer Brands.
Maintenance
1. Turn off the brush.
2. Rinse the toothbrush head only with water after brushing.
1. Holding base, pull off head.
2. Place new head on base and push down. Replace only with GUM SONIC refill heads.
1. Remove the brush head.
2. Remove the current silver ring by lifting it up.
3. Select a new ring in your favourite colour and slide it on the handle. Make sure the ring is placed correctly on the handle (see leaflet) and there is no space between parts.
4. Place the head on base and push down.
1. Turn and pull down handle base.
2. Replace with one new AAA alkaline battery.
3. When replacing battery, follow symbols on the bottom part for correct positioning.
4. Close the container and dispose the battery according to local regulations.
It is recommended to change your toothbrush head every 3 months or when bristles start to flare out.
Other
GUM SONIC toothbrushes have an "Ingress protection" IPX7 corresponding to a non penetration of water from a toothbrush submerged to a depth of 1 m for 30 minutes.
Please check if the battery is properly inserted in the toothbrush or try a new battery. If the problem still occurs, please contact us.
Yes, it has a standard 2 years of warranty valid since the date of its purchase.
Depending on your country, GUM SONIC toothbrushes are sold in pharmacies and local retailers as well as in online stores. To find the most precise information, we invite you to visit the section WHERE TO BUY on our website. By choosing your country, you will be able to find all the local/online retailers, selling GUM products. If you have difficulties, don't hesitate to drop us a message through CONTACT US section.
Currently the 3 color rings are sold together with GUM SONIC toothbrushes. Please contact us if you lost your color rings. We'll do our best to help you.
Toothbrush: please address your local recycling agency about electric toothbrushes and their plastic and metal components recycling.
Battery: Please follow local regulations about batteries disposal.
Packaging: please address your local recycling agency about carton and plastic (PP) recycling.
[1] vs a manual flat trim toothbrush
[2] vs a sensitive manual flat trim toothbrush
[3] based on a 2-min brushing session twice per day with provided battery
[4] Consumer awards won in France (Les Victoires de la Beauté 2018-2019), Italy (Prodotto dell’anno 2019), Poland (Influencer's Top 2019) and Spain (Producto del Año 2020).